Frequently Asked Questions
1. Services
Every client is personally supported by a Care Manager. Someone who's here to make the care journey smoother for both you and your elderly loved one.
They help build and coordinate a personalised Care Plan, from matching you with the right caregiver to sorting out any issues that may arise.
They also offer ongoing support to families, with updates, advice, and a listening ear when things get tough.
Think of your Care Manager as your go-to person, quietly working behind the scenes to ensure everything runs with care and compassion.
It's helpful to know the difference between types of care:
For a deeper breakdown, you can read more here: https://mycareconcierge.com/blog/maid-vs-caregiver-choosing-the-right-support-for-your-elderly-loved-ones
Yes, we do! Our professional caregivers can support your loved one during their hospital stay.
While overnight care in hospitals isn't always necessary, it can be arranged. If so, we kindly ask for:
You can speak to your Care Manager to customise your hospital care plan to suit your needs.
Yes, absolutely. If you'd like to extend care hours, just inform your Care Manager as early as possible.
Extensions are subject to caregiver availability, and additional charges may apply.
The minimum booking is 4 hours per day, per session.
For Care X services (such as physiotherapy or medical procedures), sessions are charged per visit.
Yes. Light housekeeping related to the care recipient is included in your live-in home care service.
This may include:
However, the caregiver's main priority will always be the well-being and safety of your loved one.
We usually take between 24 to 72 hours to match you with the most suitable caregiver.
If you need care urgently (within 24 hours), we'll do our best to help. An RM100 Urgent Fee may apply depending on availability.
Once we've found the right match, your Care Manager will share the caregiver's profile with you.
This typically takes between 24 to 72 hours after you make your request.
Booking is easy. You can reach us via:
WhatsApp: +60 18 981 5128
Toll-Free Hotline: 03 2724 3828
A Care Manager will guide you through the next steps and help find the right caregiver for your needs.
Yes, all our caregivers go through structured training and are assessed for competency.
We're proud to be the first in Asia to collaborate with UTAR (Universiti Tunku Abdul Rahman) to certify professional caregivers through our Mastery in Caregiving course.
Learn more here: https://mycareconcierge.com/course/mastery-in-caregiving
We offer a full range of elder care services with professional Caregivers, Nurses, and Therapists at home and in our Assisted Living Residences.
These include:
We're here to make ageing safer, more comfortable, and filled with dignity, wherever your loved one may be.
2. At-Home Care
We understand that care needs can vary from person to person. That's why our pricing is flexible, based on the number of care hours needed, and whether basic support or nursing care is required.
As a general guide:
The best way to get an accurate quote is to speak with us directly. We'll guide you based on your loved one's needs, preferences, and routine.
You can also visit our website for more details: https://mycareconcierge.com/at-home-care/.
We're always here to help you find the right solution.
We currently provide elderly At-Home Care services in:
If your location isn't listed, do reach out to us. You can WhatsApp us at +60 18 981 5128 or call our toll-free line at +603 2724 3828. We'll be happy to check the availability for you.
Live-in senior caregiver:
Live-out senior caregiver:
The right option depends on the level of care your loved one needs and your family's daily routine. We'll be glad to advise based on your situation.
Our caregivers come from diverse backgrounds and all share a common goal: to provide warm, respectful, and professional elderly care.
They are trained in elderly care assistance, experienced in supporting seniors with day-to-day needs, and undergo regular assessments through our Care Concierge Academy.
This training ensures they're fully equipped to assist with personal care, mobility, hygiene, and companionship.
We also understand that finding the right personality match is important. If you have preferences such as language, we'll do our best to accommodate them.
Certainly. Our caregivers are trained to support seniors with Activities of Daily Living (ADLs), such as bathing, dressing, eating, and medication reminders. They're the heart of what we do, offering not just daily elderly care, but comfort and companionship.
For more complex medical needs like wound care, injections, or catheter management, our qualified nursing team is available to step in.
Every caregiver is trained and certified through our Care Concierge Academy, ensuring high standards of senior caregiving, compassion, and peace of mind for your family.
Maid / Domestic Helper:
Caregiver:
If your loved one needs help with daily living or health-related tasks, a trained caregiver is the better fit.
Learn how to choose the right support for your family by checking our blog post:
Maid vs Caregiver: Choosing the Right Support for Your Elderly Loved Ones
3. Assisted Living
We have over eight (8) Assisted Living Residences located throughout Malaysia in these states: Kuala Lumpur, Selangor, Penang island, and soon in East Malaysia, Sarawak.
Petaling Jaya, Selangor:
Ampang, Kuala Lumpur: The Mansion Ritchie
Cheras, Kuala Lumpur: Komune Care, Bandar Tun Razak
Penang Island:
Kuching, Sarawak: Care Collective (slated to be ready in 2026)
For more information, head to https://mycareconcierge.com/assisted-living.
We understand that every senior has unique needs. All our Assisted Living Residences provide the same high standard of elderly care, nursing support, and safety.
The best home for your loved one often comes down to your preferred location and budget.
When you visit us, we'll take a moment to chat and carry out a brief pre-assessment. This helps us to recommend the most suitable residence based on your loved one's needs and your family's preferences.
If your loved one is still independent and prefers to live an active lifestyle with some support when needed, we recommend our Independent Living senior care option at:
Both offer flexible living with care available on standby, so they can enjoy freedom and peace of mind.
We welcome visits from family and friends. However, we kindly ask that you contact the Home Manager in advance to schedule your visit, as each Residence has its own visiting hours. This helps us ensure your visit goes smoothly and safely.
Yes, we do offer rooms with ensuite (attached) bathrooms at Komune Care in Cheras and Tanjung Point Residences in Penang.
Most of our other Assisted Living Residences have shared or nearby bathrooms located outside of the rooms. This thoughtful design is intentional as it allows our Care Team to respond quickly and efficiently in case of emergencies, especially if your loved one needs help while using the toilet. Your loved one's safety is always our top priority.
4. Academy
Our courses are designed for a range of learners:
Our caregiving courses cover a variety of essential skills, including:
The short courses are designed for family caregivers or domestic helpers to gain basic skills in elderly care. They are shorter in duration and focus on specific tasks like managing ADLs and basic hygiene.
The Mastery in Caregiving Course, on the other hand, is a 3-month comprehensive programme aimed at individuals looking to start a career in senior care, covering both foundational and specialised topics.
Thank you for your interest and patience. Our hiring team is currently reviewing a high number of applications.
If you are shortlisted, we'll be in touch via email or phone to arrange the next steps. Rest assured, you will hear from us once your application has moved forward in the process.
Absolutely, we welcome volunteers! It's a great way to experience life in our senior Assisted Living facilities.
Just apply online here: https://mycareconcierge.com/career/caregivers-specialists
We offer caregiving training courses for:
We also run corporate health care courses and wellness workshops to support employee well-being.
Learn more here: https://mycareconcierge.com/academy/
5. Clubhouse
Our Senior Clubhouse is a warm and welcoming space with senior day care facilities where seniors can socialise, stay active, and feel part of a caring community.
We offer a variety of engaging activities to support their physical, cognitive, and emotional well-being, from chair yoga and arts & crafts to games and light exercise. Members also enjoy three nutritious meals a day: breakfast, lunch, and afternoon tea.
The Senior Clubhouse is ideal for seniors aged 60 and above who are semi-independent, but may have some physical or cognitive challenges, such as early dementia or Parkinson's.
It's also perfect for those experiencing social isolation or for families looking for safe, enriching senior daycare services while they take a well-deserved break.
At the moment, we do not offer transport services. However, we recommend using GrabCar or other ride-hailing services for a convenient drop-off and pick-up experience. Our care team will be at the entrance/lobby to receive your loved one.
Yes, we do. Both physiotherapy and medical chaperone services are available as optional add-ons.
Let us know what your loved one needs, and we'll be happy to assist.
6. Care Concierge
Care Concierge began in 2017, sparked by a personal experience. After struggling to find suitable elderly care for his grandmother following a stroke, our founder, Martin Yap, realised that many families in Malaysia faced the same challenges.
He wasn't alone in wanting better solutions. A group of like-minded individuals from various industries, including healthcare, tech, and business, came together with a shared mission: to help families navigate the complexities of Finding The Right Senior Living Solutions for their loved ones across our various services.
Joining Martin at the helm in 2018, Co-founder Justin Yap drives innovative care solutions beyond conventional rehabilitation, continually exploring cutting-edge approaches to empower seniors to age comfortably at home.
Together, we set out to build more compassionate, flexible, and accessible elder care services for seniors and their families. One that puts dignity, choice, and connection at the heart of everything.
Care Concierge specialises in comprehensive senior care support throughout Malaysia.
1. Stay At-Home Care Services across Peninsular Malaysia:
Available in Penang, Perak (Ipoh), KL, Selangor, Melaka, Negeri Sembilan, and Johor
2. Assisted Living Residences in Petaling Jaya, Ampang, Cheras & Penang
3. Day Care Centre for Elderly in KL, Selangor, & Penang
4. Geriatric Care Courses & Caregiver Training Programmes
5. Corporate Wellness Workshops
6. Senior Care Equipment & Support Services
Headquarters:
A-1-5, Block A, Jaya One, 72A, Jalan Profesor Diraja Ungku Aziz, 46200 Petaling Jaya, Selangor.
At-Home Care & Assisted Living Offices:
A-1-2, Block A, Jaya One, 72A, Jalan Profesor Diraja Ungku Aziz, 46200 Petaling Jaya, Selangor.
Academy Locations:
For our other locations' addresses, visit https://mycareconcierge.com/contact-location/.
7. Billing
All payments are due upon receipt of invoice, prior to commencement of services.
Payment can be made directly through the Care Concierge App, or by Bank Transfer to:
MY CARE CONCIERGE SDN BHD
CIMB Bank Account No: 8007794267
We do not accept cash payments for security purposes.
Care Concierge's monthly packages typically refer to a 4-weekly basis arrangement. This is to take into consideration the varying number of days in a calendar month.
Example:
CARE Plus 6-Day Week Monthly Package
Total number of working days = 6 days x 4 weeks = 24 days
Yes. There is a 1.5x rate for the daily/hourly services.
Those on the Monthly Package will enjoy a waiver of this surcharge.
Should you wish to cancel your Monthly Package, kindly inform your designated Care Manager.
The number of unused days will be prorated and refunded to you. An Administration Fee of RM100 will be incurred.
In the case where the Patient has passed away, a Compassionate Refund will take place. The number of unused days will be prorated and refunded to you. No administration fee will be incurred.
For more information, kindly speak to your designated Care Manager.
Changes made in less than 12 hours from the appointed time will incur a RM100 Change Request Fee:
The Change Request Fee is in place to compensate the scheduled Care Pro for the time and opportunities they may have set aside, as well as the additional accompanying coordination work from our Care Managers.
All Care Plans have a validity period of 180 days from the date of purchase. Please speak to your designated Care Manager if you need further assistance on this matter.
Yes. Kindly speak to your Care Manager to assist with the transfer process.
You can use the following avenues to make your payment:
1. Fund Transfer
CARE GUARDIAN SDN BHD
CIMB BANK Account No: 8010948703
Kindly provide the bank in slip via email to [email protected] or to your Care Manager.
2. Cheque
Please make all cheques payable to 'CARE GUARDIAN SDN BHD'. Cheques can be passed to your Care Manager, or delivered to Care Concierge Head Office @ Jaya One.
3. Credit Card
Download the Care Concierge App to make payment via credit card.
A transportation fee is applicable for locations further than 25km from our Care Concierge Jaya One head office (applicable for homes within Selangor). The rate is RM2/km per trip travelled.
For cases beyond Selangor, the transportation cost will be in the form of a bus ticket. Your Care Manager will advise you on the final cost of this.
For early termination of a monthly package, please note that there will be a RM100 Administration Fee. A pro-rated refund will be issued for the number of unused days.
In the case where the patient passes away, Care Concierge will issue a Compassionate Refund based on the number of unused days.
8. Care Concierge App
The Care Concierge App allows you to do the following:
Use the following link to download the Care Concierge App:
For Android: https://play.google.com/store/apps/details?id=com.careconcierge.care
For iOS: https://apps.apple.com/my/app/care-concierge-2-0/id1549704158
9. Others
We'd love to explore that with you. Please send your proposal to [email protected]
That's wonderful to hear! You can view our current job openings on our Careers page.
You can apply directly online from there.